We realise it’s not a welcome surprise to find out on arrival that your bag is missing from the baggage belt. Let us tell you what you can do to solve it.
We are currently facing operational issues that may impact the delivery of your lost baggage. The KLM Customer Contact Centre can’t provide you with more detailed information. We kindly ask you not to contact us. Please keep an eye on the tracking tool regularly. It might take a couple of days before the status of your bag is shown in the baggage tracking system, but we will inform you as soon as we have news.
Report lost baggage
Can’t find your bag after arriving? Always report this as quickly as possible. We advise you to save your baggage tag until you have received all your belongings.
If your baggage is missing, you can report this online or at the airport. Is it not possible to report your missing luggage online? Please go to the baggage desk in the luggage area to register your lost bag. You’ll always receive a so-called Property Irregularity Report (PIR) with a file reference number. With this number, you can keep track of the status of your declaration. Once your baggage has been located, we’ll contact you to arrange delivery.
Fortunately, in 90% of the cases, we’re able to locate your baggage within 3 days!
Reporting missing baggage online
For most destinations, you can report your lost baggage online within 2 days after arrival.
Note that you currently cannot report your missing baggage online if you’re arriving at: Aalborg, Aberdeen, Bangalore, Belfast, Belgrade, Billund, Birmingham, Bristol, Budapest, Cardiff, Copenhagen, Cork, Damman, Delhi, Dublin, Edinburgh, Genua, Glasgow, Graz, Guayaquil, Hong Kong, Humberside, Inverness, Kiev, Leeds Bradford, Liberia, Lima, London City, London Heathrow, Manchester, Moscow, Mumbai, Naples, Newcastle, Norwich, Osaka, Port of Spain, Poznan, Quito, Rome, Saint Petersburg, San Jose, Seoul, Southampton, Taipei, Teesside, Tel Aviv, Tokyo, Vaxjo, Verona, and Zurich. If you’re arriving at 1 of these destinations, please go to the baggage desk at the airport to report your missing bag.
Tracking lost baggage
Already reported your missing baggage? Starting from 24 hours after your declaration, you can check the status in the baggage tracking system using your last name and the file reference number.
Are you staying at multiple destinations during your trip? You can change your temporary address in the baggage tracking system.
In the rare case we haven’t located your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you, such as submitting a claim.